RETURNS AND EXCHANGES
If you received a gift this holiday season and you are unhappy for any reason, please email us at firstname.lastname@example.org and include the following information: Order Number, your full name and best contact phone number so we can reach you if needed. We will honor gift returns until January 13th, 2023. We will be in touch with you once your credit is processed.
GENERAL RETURN POLICY
We accept returns because we want your online experience to be risk-free. We’re sure that you will be happy with your purchase but if for any reason you are not satisfied, you can return any item (except those with custom engraving or sizing) in its original condition for a refund. Refunds will be credited in the same form as they were paid. Some limits apply on Special Order items and special size items (such as rings), so please contact us for details. Returns must be made within 7 days of receipt of item. Shipping is not refundable unless the item received was wrong due to an error by XIV Karats, LTD. We only refund up to the price of “standard ground” shipping.
STARTING THE RETURN PROCESS
If you would like to return a non custom-engraved or sized item which is in its original condition, please click the “RETURN MY ITEM” button to start the return process.
Please box all packages (more secure than envelopes). Include your order number and original packaging. Make sure the returned item(s) includes all diamond certificates, appraisals and certificates of authenticity. Failure to return all such documents with the purchased item may result in liability for a $350 replacement cost.
Upon receipt, the item will be reviewed by our Inventory Control department. Please note that items showing signs of wear, missing or removed security tags, have been engraved, altered, re-sized, or damaged cannot be accepted for return. Rings ordered in sizes not in stock are non-returnable. Refunds are not available for items that are sent back without a receipt or that are improperly packaged.