XIV KARATS CUSTOMER SERVICE
XIV Karats, LTD. makes buying online risk-free with the guaranteed assurance of our return policy. We want you to be happy with your purchase, so if for any reason you are not satisfied, you can return any item (except those with custom engraving or sizing) in its original condition for a refund. Refunds will be credited in the same form as they were paid. Some limits apply on Special Order items and special size items (such as rings), so please contact us for details.
Returns: 7 days from the date of delivery.
Shipping is not refundable unless the item received was wrong due to an error by XIV Karats, LTD. We only refund up to the price of “standard ground” shipping.
Returns may take one to two weeks to process and at least one billing cycle for the credit to appear on your credit card statement, if purchase was made by credit card.
Processing a Return:
Click the link below to generate your return label.
Mail item to XIV Karats, LTD. Please box all packages (more secure than envelopes). Include your order number and original packaging. Make sure the returned item(s) includes all diamond certificates, appraisals and certificates of authenticity. Failure to return all such documents with the purchased item may result in liability for a $350 replacement cost.
Upon receipt, the item will be reviewed by our Inventory Control department. Please note that items showing signs of wear, missing or removed security tags, have been engraved, altered, re-sized, or damaged cannot be accepted for return. Rings ordered in sizes not in stock are non-returnable. Refunds are not available for items that are sent back without a receipt or that are improperly packaged.